Refund policy

Return Policy

hdrsaddlery.com is dedicated to offering our customers quality products at affordable prices. If you are not completely satisfied with your purchase, hdrsaddlery.com will accept returns of unused merchandise if returned within 30 days of order purchased. Upon receiving the package, we encourage you to inspect items for damage or packing error. Contact customerservice@hdrsaddlery.com with any issues.

 Returns must be accompanied by original order receipt and will be accepted under the following conditions:

  • All returned merchandise must be returned in the new condition along with original packaging. 
  • For the health and safety of our employees and to mitigate the risk of illness, returns of worn items, intimate wear and bits will not be accepted. Please compare your new bit with the old bit to ensure the sizing is suitable.
  • For returns on horse clothing, (blankets, coolers, fly sheets etc)  if hair or dirt is present on the returned item, a full refund will not be given. Upon receiving, please place a bed sheet under the blanket when checking fit. 
  • For returns on footwear, please ship boots back with the branded box inside a separate box for shipping. 
  • For returns on saddles, customers have 30 days to make a return. Full refunds will be applied only if the saddle shows no signs of wear. If a saddle is not returned in new condition, the refund will be prorated determined upon usage. Return shipping for saddles is at the customer's expense. 
  • All monogrammed or personalized items are final sale and cannot be returned.
  • For returns on items that included a free gift, the free gift must also be returned as well. Failure to do so will result in the free gift value deducted from the amount refunded. 

No returns will be accepted on international accounts.

Return & Exchange Policy for Clearance Items:

  • All clearance items are final sale and are not eligible for returns or refunds.


    BITS are not returnable.
  • In some cases images may be slightly different from products received due to the availability of manufacturing materials. This can sometimes result in product variations. These instances shall follow the normal Return Process should you be dissatisfied with the item received (including the international return policy).

***Once your return tracking number shows your return has been received in the warehouse, please allow 3-5 business days for your refund to be initiated. You can check the status of your return delivery with your tracking number on UPS.com.

Please note:- If you return any clearance item or used item which are non returnable. The return will not be accepted. If it is shipped to us then You will need to send a shipping label to us to ship it back to you.

 Returns Process Overview

    • The customer needs to return the item within 30 days from the date of order purchased on their own expense. (expect reason - Damage, Defective or wrong item)

    • For all returns, please contact Customer Service at customerservice@hdrsaddlery.com to initiate your return with your six digit online order number, list of item(s) to be returned and the tracking number of your return shipment. Return shipping is the responsibility of the customer. Returns should be sent to:

      hdrsaddlery.com

      Attn: Returns

      100 Hillside Drive

      Drums, PA 18222

      USA

    • Please include the Pick Ticket that was sent with your shipment to avoid delays of the processing of your return. 
    • Once your return has been received by our warehouse you can expect a refund to the original form of payment. Please allow up to two weeks for the refund to be fully processed and refunded. This also includes ShopPay, PayPal, ApplePay and AfterPay. 
    • You will receive an email notification of the refund in the form of original payment. It may take several business days for the funds to appear in your account once the refund is processed. 
    • 30 days return policy starts from 1st May 2024.

    COUPON POLICY

    • Coupon Codes are not able to be used by Canadian Customers
    • If any clearance item is in the cart, the coupon code will not apply. Clearance items must be purchased separately.  

    EXCHANGE POLICY

    Exchanges may be made for the same item in an alternative size or color, pending availability. All shipping costs associated with the exchange are to be covered by the customer.

    Holiday Season Gift Return Policy

    No returns will be accepted on international accounts.

    •  If you are the original purchaser of the gift, please follow the standard return directions using the return center. The refund will be processed on the original form of payment. 
    • If you are the gift recipient, please contact customerservice@hdrsaddlery.com with the 5 digit online order number, so we can initiate your return. Gift returns will be in the form of STORE CREDIT ONLY (no exchanges, credit card refunds etc). Store credit will only be issued after the merchandise has been returned and approved to be restocked in the warehouse.

    If you have further questions, please call 1-866-273-3243 from 9 to 5 EST to speak to a customer service team member.

    For questions regarding any portions of this Return Policy, please reach out to customerservice@hdrsaddlery.com or call 1-888-918-0566.

    Customer Service Hours

    Monday-Friday 9 AM- 8 PM est